At RIMEX protecting your personal information is a priority. We are committed to providing our customers with exceptional service. Providing this service includes the collection and use of some personal information.
PERSONAL INFORMATION COLLECTED
When you visit us at one of our locations, chat with us online, call us on the phone, or visit our website, we often will collect personal information. We know your privacy is of the utmost importance and RIMEX does not and will not disclose trade, rent, sell or otherwise transfer personal information for any purpose other than those set out herein.
We will obtain the consent of our clients and customers where required and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances. Our privacy commitment includes ensuring the accuracy, confidentiality and security of our clients’ and customers’ personal information and allowing our clients and customers to request access to, and correction of, their personal information. Individuals are given the opportunity to opt-out of receiving email communications from RIMEX by using the unsubscribe mechanisms at the bottom of the emails. All email communications are reviewed regularly in order to ensure compliance with Canada’s anti-spam legislation (CASL).
We will obtain client and customer consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).
Consent can be provided orally, in writing, electronically, through an authorized representative, or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the client or customer voluntarily provides personal information for that purpose.
We may collect, use, or disclose personal information without the client or customer’s knowledge or consent in the following limited circumstances:
- when the collection, use or disclosure of personal information is permitted or required by law;
- in an emergency that threatens an individual’s life, health, or personal security;
- when the personal information is available from a public source (e.g., a telephone directory);
- when we require legal advice from a lawyer;
- for the purposes of collecting a debt;
- to protect ourselves from fraud; or
- to investigate an anticipated breach of an agreement or a contravention of law.
AT RIMEX LOCATIONS
When you visit a RIMEX location we will often ask for information such as full name, company name, phone number, address, email address, and equipment information. This information allows us to accurately maintain records regarding your equipment, billing, and contact information.
Personal information, such as your company name and location, is requested through our online web forms in order to ensure that your enquiries are directed to the appropriate RIMEX people.
THIRD PARTY PROVIDERS
RIMEX occasionally uses service providers to assist us with marketing and customer service functions. We only share the information necessary for these service providers to perform their role, and require that they adhere to the highest possible levels of confidentiality with respect to the use of this information. It may be necessary to disclose information about you to third parties for you to receive certain services from us. You may request that we not provide information about you to third party providers, but in that case the services will not be available to you.
RIMEX is dedicated to ensuring we provide our customers with exceptional service. Part of this process may include conducting follow-up customer service calls. These calls may performed by a third party research service provider. Information given to the research service provider may include details such as customer name, phone number and transaction details (branch visited, transaction date, transaction aliases, equipment details, invoice number and amount, team member name).
We will not use or disclose client or customer personal information for any additional purpose unless we obtain consent to do so.
SECURING PERSONAL INFORMATION
We are committed to ensuring the security of client and customer personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. We will use appropriate security measures when destroying personal information of clients and customers. We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
PROVIDING CLIENTS AND CUSTOMERS ACCESS TO PERSONAL INFORMATION
Our clients and customers have a right to access their personal information, subject to limited exceptions, such as solicitor-client privilege, for health and safety concerns, or where disclosure would reveal personal information about another individual. A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought. We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request. A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform the client or customer of the cost and request further direction from the client or customer on whether or not we should proceed with the request. If a request is refused in full or in part, we will notify the client or customer in writing, providing the reasons for refusal and the recourse available to the client or customer.
QUESTIONS AND COMPLAINTS: THE ROLE OF THE PRIVACY OFFICER